Returns & Refunds Policy

1. Claim window

Contact PUCC within 30 calendar days after delivery if an item arrives damaged, has a manufacturing or decoration defect, or is not the product or variant you ordered. Claims submitted after 30 days may be declined unless applicable law requires otherwise.

Inspect the order promptly after delivery. Do not wear, wash, alter, or discard an item you believe is defective before PUCC reviews the claim.

2. Issues eligible for review

A claim may qualify when:

• the item arrived damaged;
• the garment, print, embroidery, seam, or other production work has a material defect;
• you received the wrong product, size, color, or design compared with the confirmed order; or
• an item is materially different from the approved or published product description beyond normal production and screen-color variation.

Team-branded, customized, sale, and made-to-order items remain eligible for review when the item is defective, damaged, or fulfilled incorrectly. For a customized item, this includes a name or number that materially differs from the customization shown in the confirmed order because of a PUCC or production error.

3. Customized and personalized items

Customized items are prepared specifically for the customer and ordinarily cannot be restocked or resold. Returns, exchanges, remakes, credits, and refunds are not automatic. PUCC reviews each request case by case and, to the extent permitted by law, decides in its reasonable discretion whether a voluntary accommodation is appropriate.

The customization fee is $12 for each customized item and covers manual review, artwork setup, and production handling. Except when PUCC cancels or cannot fulfill the customized item, PUCC made an error for which a full refund is approved, a shipment-delay cancellation requires a full refund, or applicable law requires otherwise, the customization fee is non-refundable. It remains non-refundable for customer-requested cancellations, returns, size or style changes, and mistakes in customer-entered information.

You are responsible for reviewing the product, size, color, custom name, custom number, spelling, capitalization, and other selections before adding the item to the cart and again before submitting checkout. A customized item produced according to the confirmed order is not defective merely because the customer later prefers a different entry, size, style, or placement.

If the finished customization materially differs from the confirmed order because of a PUCC or production error, submit a claim under Section 5. PUCC may offer a corrected replacement, repair when practical, or refund as described in Section 6.

4. Items and reasons generally not eligible

Because many items are made for the specific order, PUCC generally cannot accept returns or exchanges for:

• buyer’s remorse, change of preference, or an item no longer being wanted;
• a size, color, style, personalization, address, or other option selected incorrectly by the customer;
• customized, personalized, or organization-branded merchandise that was produced as ordered;
• sale or clearance merchandise and items marked final sale, unless defective or required by law;
• gift cards, downloadable products, or services;
• normal wear, fading, shrinkage, or damage caused by use, washing, drying, storage, accident, neglect, or failure to follow care instructions;
• minor differences in color, print position, texture, or dimensions that are normal for garment and decoration production; or
• items returned without PUCC authorization.

Please review product details and size guidance before ordering. If you need fit help, contact PUCC before checkout.

5. How to start a claim

Use the PUCC contact form within the claim window. Include:

1. your order number and the email address used for the order;
2. the affected product and quantity;
3. a clear description of the issue; and
4. clear photographs showing the entire item, the issue, and the shipping label or packaging when relevant.

PUCC may request additional photographs or information needed to confirm the production or fulfillment issue. Do not mail an item to PUCC, a printer, or a fulfillment partner unless PUCC provides written return instructions. An unauthorized return may be refused or lost and may not qualify for a refund.

6. Approved resolutions

After reviewing an eligible claim, PUCC may provide a replacement, repair when practical, or refund for the affected item. The appropriate remedy depends on the issue, product availability, whether the item was customized, and applicable law. If PUCC asks you to return a confirmed defective or incorrect item, we will provide or reimburse reasonable approved return shipping.

For a correctly produced item that is not otherwise eligible, any return, exchange, remake, credit, or refund PUCC approves is a voluntary, case-by-case accommodation and does not create an obligation to approve similar future requests. The customization fee remains subject to Section 3.

Approved refunds are issued to the original payment method unless another method is required by law or agreed with you. PUCC will initiate the refund promptly after approval; your bank or payment provider may take additional time to post it. We will not substitute store credit for a cash or payment-method refund when the law requires a monetary refund.

Original shipping charges will be refunded when required by law or when PUCC determines the full shipment is eligible for a refund. Shipping charges for unaffected items are generally not refundable.

Exchanges

PUCC does not offer automatic size or preference exchanges for correctly made made-to-order products. An approved defect or wrong-item claim may be resolved with a replacement. For a different size or style when the original was made correctly, place a new order.

7. Changes and cancellations

Manual customization work and product production may begin soon after checkout. Submit a change or cancellation request through the contact form immediately. A request is not confirmed until PUCC responds in writing. Once customization work, production, or fulfillment has started, the order may no longer be changed or cancelled.

If PUCC voluntarily approves a customer-requested cancellation, the refundable merchandise amount will be returned to the original payment method. The $12 per-item customization fee remains non-refundable, even when the base merchandise cancellation is approved, except in the circumstances listed in Section 3.

If PUCC cancels or cannot fulfill a customized item, or if a legally required shipping-delay cancellation applies, PUCC will refund all amounts required by law, including the customization fee. This section does not limit any cancellation or refund right that cannot legally be waived.

8. Delayed, lost, or undelivered orders

If PUCC cannot ship within the promised time, or within the legally required period when no time is stated, we will provide a delay notice and give you the choice to accept the delay or cancel the unshipped merchandise for a full refund.

For a shipment that appears lost, is materially delayed, or is marked delivered but cannot be found, check the delivery area and address, then contact PUCC promptly. We may ask you to confirm details or cooperate with a carrier claim. PUCC will provide the remedy required by the order facts and applicable law.

Orders returned because of an incomplete or incorrect customer-provided address may require additional shipping charges before reshipment. We will contact you when a returned package is received or reported by the carrier.

9. Gifts

An approved refund normally goes to the original purchaser’s payment method. A gift recipient may contact PUCC about a defective or incorrect item, but we may need the purchaser’s order number and may need to coordinate the payment remedy with the purchaser.

10. Your legal rights

This policy does not exclude or limit warranties, remedies, or consumer rights that cannot be waived under applicable law.

Need help with an order? Start with the PUCC contact form and include the order number and useful photos. Sending complete details up front is the fastest path to a decision.